Hello Ariana,
Thank you for your email, and I’m sorry to hear you’ve not received your order.
I have checked and can confirm that unfortunately the parcel has been lost with our carrier and I have processed a refund for your order as the items are now out of stock.
Please allow up to 10 working days for the funds to appear in your account.
For the inconvenience caused I am pleased to confirm that I have generated your own personal discount code. This expires on 01/12/2010. Unfortunately, the code is not able to be applied to any existing orders with ASOS and cannot be used in conjunction with any other offer.
I hope this helps, but please get back in touch if you have any further questions.
All the best,
ASOS Customer Care
What does that mean, the package never even left the UK?? It's pretty sweet they're giving me a discount on top of my refund (full refund, not store credit), but I am definitely unhappy that this situation occurred in the first place. I want that goddamn tribal dress!!! And now I'm hesitant to order from ASOS again...which sucks! It's not right to have to second guess if you should order from somewhere, especially from the retailer which, in my opinion, has the best selection of plus clothes.
Silver lining: I now have $58 dollars to spend on something else!! I think I might have an idea of what I want...
The Evans Black Knee High Boots have been on my mind for a while now, and it seems I have the perfect opportunity to finally buy them. At £39.50, these would cost me about $63.60, so about $11 out of pocket for the difference plus shipping. Win!
Welcome to Shoejunkie, Anika, and Amanda of one of my favorite blogs, My Kids Might Be Martians! Check it out, she's hilarious!
That sucks, ASOS has been really messing up lately, I hope they figure it out soon because they're going to be losing loyal customers. Hopefully the tribal dress goes back online or you can find it on ebay or something. Did they mess up on the date for the coupon code, it says 2010.
ReplyDeleteI love how you turned a bad situation into a positive.
acceptingallofme.blogspot.com
I hope Asos get things together! I would love to order from them but the shipping is defiantly a problem.
ReplyDeleteI'm so sorry, what a bummer. The boots you got from one stop shop are killer anyway. And those Evan ones are calling your name!
ReplyDelete@Simple Beauty - Agreed. I mean, that 10 percent off is tempting so I will be ordering again, but not immediately. I'll give them some time to fix whatever's wrong...and for new stuff to go on sale ;)
ReplyDelete@Michaniya - Good catch! I'll have to point that out to them and be sure I don't get screwed.
@Curvy they are calling! Think I might order them today :D I wish someone would review them so I could see what they look like in person! Though my Evans boots from last year fit like a glove, so I'm hoping for the best.
So sorry to hear that Ariana. Hav you tried ebay for the dress or maybe other +size bloggers?Thank God you get you're money back + some discount.
ReplyDelete